We are excited to offer our customers the ability to purchase an extended warranty plan that will go into effect the day you purchase the unit. We want all our customers to have the ability to protect their investment and have "peace of mind" when they purchase a heater from us.
Van Cafe is the only licensed Propex distributor and has the only authorized repair department in the United States. When you buy a Propex from us you are buying years of heating comfort and reliability.
If you are interested in purchasing warranty coverage after your original order you must meet the below criteria.
- Your heater was ordered directly from Van Cafe.
- You need to be able to provide a copy of your original invoice from Van Cafe.
- You must be the original purchaser.
- Your original heater order must be within one year from the date you are purchaseing this warranty coverage.
Price
One-time fee of $199.95!
Warranty Coverage Length
5-year warranty!
NOTE: By purchasing this product you are agreeing to all the following terms and conditions as set forth by Van Cafe.
Terms & Conditions
This warranty covers manufacturing defects of the Propex heater and the original thermostat sold with the unit. It does NOT cover accessories or any damage caused by misuse, improper installation, accidents, exposure to dust, exposure to moisture, improper wiring, normal wear and tear, or damage during travel. Additionally, if a repair to the unit was attempted or completed by anyone besides Van Cafe all warranties will be voided - this includes removing the top case from the unit.
Additional Notes
By purchasing this warranty coverage the bench time spent fixing your unit will be covered at 100% no matter what the issue is! This will even cover us to test run your unit on the bench or perform a clean out if your unit requires one. Our normal repair rate is $150 per hour. However, if the components being replaced are not covered under the warranty stated above you will be responsible for paying for the replacement parts.
All shipping costs to and from Van Cafe will be the responsibility of the customer.
Warranty coverage is non-transferable. You must be the original purchaser, and you must provide the Van Cafe invoice number where the unit and the warranty coverage were purchased before filing a claim. Warranty Coverage is not refundable for any reason including returns.
You must email support@vancafe.com before sending your unit in for servicing.
This warranty is available for Propex HS2000, HS2800, and HS2211 models ONLY.