Propex Heaters - Knowledge Base

Basic troubleshooting? Installation issues? Some minor (or major) frustration with fuse replacement? You've come to the right place. If not - here is our main knowledge base.

Troubleshooting

• Propex Terminology
• Propex Onboards Fuse Replacement
• Resetting a Solid Light Lockout
• Ignitor Gap Adjustment (HS2211 Only)
• Checking Your Propex Wiring
• Propex Warranty Information
• What to do if your Propex Fan Cycles Constantly
• Propex Electrical Faults
• Propex Non-Warranty Repair Agreement

Installation

• Installation & Troubleshooting Tips
• Which Model is Right for you?
• Mounting Above Floor Level
• Changing Propex Digital Thermostat to Fahrenheit or Celsius
• Installing In Vehicles with Insulated Floors
• Making your Propex Wiring Connections Corrosion Resistant
• Tips for Routing Propex Combustion Piping
• Propex Combustion Exhaust Protection
• Combustions Pipe Routing and Warnings
• Important Tips for Installing Combustion Exhaust Pipe
• Combustion Pipe End Caps - Why They're Essential
• Stealth kit - Make your HS2000 Heater Whisper Quiet
• Extending Your Propex Thermostat Harness

fault codes

• Resetting Fault Codes
• No Flash Code
• One Flash Fault Code
• Two Flash Fault Code
• Three Flash Fault Code
• Four Flash Fault Code
• Five Flash Fault Code
• CN-18 Reset Procedure

Contact us for technical issues

If you've read through the Troubleshooting documentation and you are still having running issues with your Propex unit, please send us a message using the link below.

Please include your name, email and phone number. Give us a brief description of your Propex issue and include these specific photos of your installation:

• White sticker on the end of the unit
• Combustion intake pipe (complete routing)
• Combustion exhaust pipe (complete routing)
• Propane regulator (remove plastic cover for photo if installed)
• Heater unit itself
• Fuel line and fittings
• Large fresh air ducting from heater to vents

These photos are required to allow our technical support staff to catch clues to issues that might not be obvious to you.
Once submitted, our tech support staff will help with diagnosis and work with you on your repair options.

Click here to start a new Propex support ticket.