How do I create an account?
You will be prompted to create an account when placing an order. However, if you'd like to create an account before placing an order, please click 'My Account' in the upper right corner that is visible on every page of the website. You will then see a popup window in which you can click the bottom white button with the yellow border that says 'CREATE ACCOUNT.' Follow the steps and you are set! Creating account lets you see all of your order history, support messages with us, your bill to and ship to addresses and more.
How do I login to my account?
Click "My Account" in upper right corner, visible on every page of the website. There, you will be prompted to login with the email and password that you set. You will also be automatically prompted to login while placing an order.
If you had an account on our old website (before January 18th, 2022) you will just need to follow the password reset instructions. Click "My Account" in upper right corner, visible on every page of the website. At the bottom of that popup, you will see the text 'recover password' at the bottom. Please click this and input your email address. A password reset will be emailed to you.
I forgot my password - how do I reset it?
Click "My Account" in upper right corner, visible on every page of the website. At the bottom of that popup, you will see the text 'recover password' at the bottom. Please click this and input your email address. A password reset will be emailed to you.
What can I view in my account?
Once logged in, you can view your order history, returns, any messages you have with our support team, your addresses on file (bill to and ship to), saved payment methods, wish lists, recently viewed items and account settings (this includes your name, company, phone number, email address and password).
How do I edit my account info?
Once logged in, you can view your account information after clicking 'my account' in the upper right corner on every page of the website. Here, you can choose an individual item and it will take the full account page. From there, you can edit your bill to and ship to addresses, payment methods and account settings (this includes your name, company, phone number, email address and password).
How do I change my billing / shipping address?
If your order has been placed but not yet shipped, please send an email to support@vancafe.com or call 970-310-3441.
If you'd like to change your address in your account, go to 'My Account' in the top right corner of any page on this website. Click on the 'Addresses' tab and there you can edit, delete or add any of your saved address.
Where do I find my order history?
If you have an account with us, you will find your order history under your 'My Account' page, under the 'Order History' section. If you do not have an account with us and want to know your past orders, please email us at support@vancafe.com.
How to I apply store credit?
To apply store credit when checking out, you must first login to your account. You can do so by clicking the 'My Account' text at the top right corner of every page on the website. Once logged in, you will see your store credit visible in the top bar. When you are checking out, you can then apply your credit to your order by checking the box at the top of the checkout page next to 'Apply store credit to order.' If you have enough credit to cover the order, then the payment section will be unavailable. If you are paying a balance after applying your store credit, you will be prompted to enter your payment info.