What is your return policy?
Van Cafe offers a 30 day return policy.
All products must be in new, unused condition and in the original packaging to quality for a return.
All orders that are returned within 30 days of being received by the customer may qualify for a refund as store credit with a 10% restocking fee, or to the original form of payment with a 20% restocking fee.
There is an additional 10% restocking fee for all powder coated products.
Customers are responsible for all return shipping costs.
Returns may take up to two weeks to process after we receive your product back.
Please review How do I return my product section below.
How do I return my product?
Making a return is straight forward and easy.
1.) Make sure your order is within 30 days from the date you received it.
2.) Fill out our online return form HERE
Please make sure to keep a copy of your tracking number. Van Cafe is not responsible for items that are damaged or lost in transit.
Van Cafe has the right to deny or apply additional fees to any product being returned that does not qualify for a refund.
What is your core return policy?
Van Cafe offers a 100% refund to the original form of payment under the following conditions:
- Cores are returned within 90 days of purchase.
- The core must be in rebuildable condition as determined by Van Cafe.
- The core must be returned in the manufacturer's box (if originally shipped as such) or a refund may be declined
- The purchaser will be responsible for all return shipping costs.
- Cores returned after 90 days of the original invoice date are not eligible for a refund.
Please Note: Some cores are in high demand by rebuilders. Pending approval, we will allow these cores to be returned after the 90-day period. Such returns will be subject to an additional fee determined by the availability of the specific core. If approved the refund will be issued as STORE CREDIT ONLY. Returns may be denied depending on the situation.
Please fill out the form HERE before sending back your core!
Core returns may take up to two weeks to process after we receive your product back.
Do you return electrical components?
Electrical components are non-refundable & non-exchangeable. This includes electronics, switches, bulbs, and other analog electrical items.
What is our policy on powdered coated products?
There is a mandatory additional 10% restocking fee applied to all powder coated items. Powder coating fees help offset the time & cost we accrue during the powder coating check in procedure. This includes our touch up process, re-application if necessary, and repackaging of the products.